Frequently Asked Questions

How to Make changes to your Order

Where will my food come from?
We work with farmers right here in Northeast Florida and South Georgia so that we can offer a wide variety of locally grown produce. During the summer months some items will be sourced more regionally due to lack of variety locally. We do not work with any large farms that are mass producing crops and pumping the fields full of chemicals.
What about the bread?

Some packages include freshly baked bread from The French Pantry. 

What areas do you deliver to?
We currently deliver to the greater Jacksonville area including including all of Jacksonville, Ponte Vedra, Nocatee, Saint Johns, Orange Park, Oakleaf, Fleming Island, Middleburg, Green Cove Springs, Jacksonville Beach, Atlantic Beach and Neptune Beach. We have a wait list for Fernadina and Keystone Heights.
What days and times do you deliver?

We deliver on either Wednesday, Thursday, Friday or Saturday depending on what part of town you are in. All deliveries are made between 10 am and 7 pm. Please let us know if you are in an office that closes earlier and we can make arrangements.

What if I'm not home during those times?
No worries. If you are not going to be home we recommend leaving a cooler with ice/icepacks where we can place your perishable items.
Do you deliver to businesses or gated communities?
Yes, if you live in a gated community or a hard to access business please let the guards know or give us special instructions for entering when you create your account.
Can I skip a delivery?

Yes. All we require is to let us know 2 weeks in advance and we will schedule the hold on your account. 

Can I change my bag size or the frequency of my deliveries?
Yes, simply just log in to your account to make changes.
What are your delivery schedules?

We deliver weekly, bi-weekly, and monthly.

How do I know what will be in my order?

Every Saturday we update our website with a sourcing list letting you know what is coming in that weeks bag. This information is found on the “What’s In The Bag” page.

Can I customize my order?
If you see something on the list you would like replaced just log in to your account and swap it out. We have a minimum of 16 items to choose from each week. Or you can also send us an email at EatLocal@LocalFareJax.com and we will take care of it for you at no additional charge.
What if I know I never want to receive a certain item?
No problem let us know when you sign up and we will never deliver that item to you but will replace it with something else instead.
Are there recipes?

Yes, we post weekly recipes which uses items in that week’s delivery. 

How do I add on items?

We have an online Farm Stand where you will be able to add on other locally sourced items like Grass-fed Beef, Free Range Poultry, Pastured Eggs, Raw Honey, Cream Top Milk, Handcrafted Cheese, Jams and more. You can add on any of these items as often as you like. Please be sure to get your orders in by Monday 12pm before your delivery.

How will I be billed?

Your account gets charged on the Monday of your scheduled delivery. Example: If your scheduled delivery is set for Friday January 9th your account gets charged on Monday January 4th.

How fresh will my items be?
All produce will be harvested locally within 24 – 48 hours of being delivered.
Do I return my empty bag?
Yes, we issue everyone re-usable bags and ask that they are returned on your next delivery. Just leave them out at the front door if you will not be home.
Do you have a referral program?

Do you want to Give a $10 Credit and Receive $10 Credit?

As a member of Local Fare Jax every time you refer a friend we will credit your account with a $10 per referral credit and your referral will receive a $10 credit towards their first order!

All you have to do is send them your unique code for them to sign up and we will take care of the rest. Check out this video and see how easy it is.

So refer a friend today and start getting your credit!!

**Past referrals do not qualify**

Watch Video »

What if I have a quality issue with something I receive?
Don’t hesitate to let us know so that we can make it right. We will never question you and always make it up to you in some way or another.
Still have questions?

Contact us by email at eatlocal@localfarejax.com or by phone at (904) 503-0211