Frequently Asked Questions
How to Make changes to your Order
Where will my food come from?
What about the bread?
Some packages include freshly baked bread from The French Pantry.
What areas do you deliver to?
What days and times do you deliver?
We deliver on either Wednesday, Thursday, Friday or Saturday depending on what part of town you are in. All deliveries are made between 10 am and 7 pm. Please let us know if you are in an office that closes earlier and we can make arrangements.
What if I'm not home during those times?
Do you deliver to businesses or gated communities?
Can I skip a delivery?
Yes. All we require is to let us know 2 weeks in advance and we will schedule the hold on your account.
Can I change my bag size or the frequency of my deliveries?
What are your delivery schedules?
We deliver weekly, bi-weekly, and monthly.
How do I know what will be in my order?
Every Saturday we update our website with a sourcing list letting you know what is coming in that weeks bag. This information is found on the “What’s In The Bag” page.
Can I customize my order?
What if I know I never want to receive a certain item?
Are there recipes?
Yes, we post weekly recipes which uses items in that week’s delivery.
How do I add on items?
We have an online Farm Stand where you will be able to add on other locally sourced items like Grass-fed Beef, Free Range Poultry, Pastured Eggs, Raw Honey, Cream Top Milk, Handcrafted Cheese, Jams and more. You can add on any of these items as often as you like. Please be sure to get your orders in by Monday 12pm before your delivery.
How will I be billed?
Your account gets charged on the Monday of your scheduled delivery. Example: If your scheduled delivery is set for Friday January 9th your account gets charged on Monday January 4th.
How fresh will my items be?
Do I return my empty bag?
Do you have a referral program?
Do you want to Give a $10 Credit and Receive $10 Credit?
As a member of Local Fare Jax every time you refer a friend we will credit your account with a $10 per referral credit and your referral will receive a $10 credit towards their first order!
All you have to do is send them your unique code for them to sign up and we will take care of the rest. Check out this video and see how easy it is.
So refer a friend today and start getting your credit!!
**Past referrals do not qualify**
What if I have a quality issue with something I receive?
Still have questions?
Contact us by email at firstname.lastname@example.org or by phone at (904) 503-0211